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(1) Call our 24-hour Customer Care or
(2) Email Us care@irctc.co.in
|
Ticket Confirmation | ![IRCTC]() |
Dear Customer,
Congratulations!
Thank you for using IRCTC's online rail reservation facility. Your
e-ticket has been booked and the details are indicated below.
Please
take a printout of the Electronic Reservation Slip (ERS)/a screenshot
of ERS i.e. Virtual Reservation Message(VRM) OF YOUR TICKET FROM YOUR
Booked Tickets History page .You have to carry this printout/VRM along
with any one from the listed identity cards (Voter Identity Card /
Passport / PAN Card / Driving License / Photo ID card issued by Central /
State Govt / Student Identity Card with photograph issued by recognized
School or College for their students / Nationalised Bank Passbook with
photograph / Credit Cards issued by Banks with laminated photograph)
during train journey in original. Both these will be examined by ticket
checking staff on stations/trains for verification purpose.
Ticket Details
| Transaction ID : | 100000162707052 | PNR No. : | 8232280655 | Train No. & Name : | 12228 / MUMBAI DURONTO |
| Date of Booking : | 29-Jan-2015 | Class : | THIRD AC | Quota : | GENERAL |
| Date of Journey : | 13-Feb-2015 | From : | INDB | To : | BCT |
| Boarding At : | INDB | Date Of Boarding : | 13-Feb-2015 | Reservation Upto : | BCT |
|
Passenger Details
| Sl. No. | Name | Age | Gender | Status | Coach | Seat / Berth / WL No |
| 1 | DEVESH | 32 | Male | CNF | B4 | 39 |
Fare Details
| Distance : | 829 KM |
| Ticket Fare : | Rs. 1395.00 |
| Service Charge : | Rs. 22.47 |
| Total Fare : | Rs. 1417.47 * |
| * Payment Gateway charges as applicable. |
For
cancellation of your ticket, please log in to your account, select the
PNR you wish to cancel and cancel your ticket online. Cancellation of
your e-Ticket is possible only on the website www.irctc.co.in, and is NOT possible on PRS Counters.
You can cancel any of the passenger names from the list of passengers on this ticket without affecting the ticket as a whole.
CANCELLATION OF E-TICKETS
(1)
E-Ticket can be cancelled online till preparation of charts (which is
normally 4 to 6 hours before the scheduled departure of the train from
the originating stations. (For trains starting up to 12 noon the chart
preparation is usually done on the previous night)). If by any reason
you are unable to cancel your ticket on the website till the time of
charting please mail to etickets@irctc.co.in.
User can check their refund status online by clicking "Refund Status"
link after logging in. All refund will be processed as per extent
Railway Refund Rules. Please refer refund rules here.
(2)
After preparation of charts, the user shall have to file online TDR for
claiming refund. IRCTC forward the case to concerned Zonal Railway on
the basis of Customer request through EDR and Enhance coaching refund
system. The refund case will be decided by Railways. The TDR can be
filed by the same user who books the ticket. After receipt of the refund
amount from Railway, it shall be credited only in the same account
through which booking was made through opted payment gateway. If by any
reason you are unable to file TDR through website please mail to etickets@irctc.co.in.
User can check TDR/Refund status through TDR History. All refund will
be process as per extent Railway Refund Rules. Please refer refund rules
here.
(3)
Any refund amount will be credited only in the same account through
booking was made by user. Customer is advised not to close that account
so that refund amount will be credited back.
For
CHANGE OF BOARDING STATION & CHANGE IN NAME customer can now
approach the nearest Railway Reservation Office with Electronic
Reservation Slip print out and photo identity proof mentioned in the
Electronic Reservation Slip at least 24 hours before the scheduled
departure of train as per existing Railway rules.
Once
you have cancelled your ticket, the fresh details and changes made by
you will be available on the Cancelled e-Tickets History (as a link to
site). The refund amount due to you after cancellation will be credited
back to the same account which you had used for booking the ticket.
Passengers are advised not to carry inflammable/dangerous/explosive articles as part of their luggage and also to desist from smoking in the trains.
For any further assistance, please contact us at 24*7 Hrs.
Customer Support at 011-39340000 or mail us at care@irctc.co.in.
Just dial 139 from your landline, mobile & CDMA phones for railway enquiries.
******************************** Information *************************************
For
any enquiries or information regarding your transaction with IRCTC, do
not provide your credit/debit card details by any means to IRCTC. All
your queries can be replied on the basis of 15 digit IRCTC Transaction
id/ 10 digit PNR no./ User id. IRCTC does not store the credit/ debit
card information in any form during the transaction.
**********************************************************************************
Warm Regards,
Customer Care
Internet Ticketing
IRCTC
